Returns, Refunds and Exchanges Policy
Your item(s) must be in its original unused, unwashed and undamaged condition to be returned, unless there is a manufacturer defect. You must return the item(s) within 15 days of your purchase. Customers are financially responsible for shipping the item back to Beautiful Evil. Beautiful Evil will not be held accountable for any lost packages.
If we made a mistake on the original order or an item is damaged or defective when you received it, you may return it. The original shipping costs will be included in your store credit or refund.
Please email firstname.lastname@example.org to request a store credit or refund before mailing the item(s) and state the reason for your return. Once approved, you will be emailed a return form to print out. Please include this in your return package.
Use the mail service of your choice to return your item(s).
- Mail your returned item to:
1200 Broadmoor DR #A355
Austin, TX 78723
- Pack your return with receipt and original packaging.
Items that cannot be returned are intimate garments (underwear, bras, bathing suits, etc.), “Final Sale” items, art, music, stickers, dog items and jewelry.
Merchandise that has been worn, used, damaged or altered will not be accepted for return.
No returns will be accepted after the 15-day return period.
We do not refund the original shipping and handling fee that was paid on the original order. Once your return item(s) has been received, please allow 1-2 weeks for your store credit or refund to be processed. An email will be sent to you once the refund is on its way.
There are no exchanges. Simply return the unwanted item(s). Then purchase the correct item(s).
If you have any questions about this process, your order, or the website, please contact us at email@example.com.